Solving that in a way that educates the consumer and enables price transparency so that there are no surprises later is a big part of the transformation that we as Health IPass and Sphere have brought to healthcare consumer engagement.ĭoes that inability to tell patients what they will owe upfront limit their willingness to leave their credit card information on file as they do in almost every other industry? The third generation is to take it one more level in solving the key issue in healthcare, which is that the consumer doesn’t know what things cost and the merchant - the healthcare provider - literally has no guarantee that they’ll ever get paid. It’s enabling that workflow to occur any time well in advance, on any device, with the right kind of smarts embedded into it. It’s not just about replacing the electronic clipboard. We’ve always focused on predictive analytics way beyond just the data capture, how that can streamline the billing process and ultimately make that experience good for both the consumer as well the healthcare provider.Īs patients become a significant source of revenue for provider because of health plans with high deductibles, there’s a real pain around collecting patient responsible dollars in a streamlined, easy manner that both educates the consumer as well as makes it easy for that transaction to occur. That type of innovation was a second generation. Being able to read information and ensure that we’ve got a good capture, just like your banking apps do when you scan a check, for example. Baked in there were some really cool innovations, such as enabling the patient to take a picture of their driver’s license to validate their identity or to take a photo of their insurance card. The second generation of the evolution focuses not just on doing it in the clinic, but enabling people to do it on any device, any time, with a mobile-first kind of a strategy. The more you enable patients to be able to do it in advance, the better. We’ve always believed that’s just a starting point. Maybe a kiosk, maybe a tablet, and having folks, when they come into the clinic, be able to use electronic mechanisms in terms of the data capture. To what degree is healthcare still using clipboards and badly designed paper forms instead of electronic systems for collecting check-in and billing information?Īs we look at how the industry has evolved, the first generation of solutions effectively came up with electronic ways to change these forms from paper-based to an electronic clipboard. We are all about taking friction out of the payment process through an integrated solution that meets the needs of large health systems all the way to the smallest of the healthcare practices. Sphere is a payments company that, across multiple industries, streamlines the payment process for consumers and in healthcare in particular. The added bonus is the way our product boosts the efficiency of existing staff-especially of value in today’s staffing climate.Rajesh Voddiraju, MS is founder and group president of Health IPass, a Sphere Company of Oak Brook, IL. By using Advanced eBilling, our clients have been able to collect significantly more patient dollars without the high cost of collection agencies. Our data has revealed that most patients make a payment after the first notification. “Advanced eBilling cuts out the middleman in the patient collections process by automating the retrieval of patient A/R in any aging bucket. “The concept is simple,” explains Raj Voddiraju, founder and group president of Health iPASS, a Sphere company. Advanced eBilling addresses the unique collection challenges experienced by healthcare providers, such as staffing shortages, inefficient billing practices, and having to pay costly collection agencies to recover unpaid patient balances.ĪI and ML News: Why SMBs Shouldn’t Be Afraid of Artificial Intelligence (AI)Īdvanced eBilling works with any practice management system to review all open patient accounts receivables and sends text or email reminders to patients to make a payment via a secure payment portal. The relationship is centered around the use of Health iPASS’s Advanced eBilling product. Health iPASS, a Sphere company that provides patient payment, intake, and check-in software platform, announced its strategic partnership with Altus Neighbors Emergency Centers (NEC), a group of hospital-affiliated urgent care centers servicing the Houston, TX area. Urgent Care Facility Leverages Advanced eBilling to Improve Patient Payments
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